Skip to content
Free shipping on all orders over $200
0

Privacy Policy

Last updated: 4 September 2026

[LEGAL ENTITY NAME] ABN [ABN], trading as Pristine Lab Peptides, is committed to protecting your privacy. This policy explains how we collect, use, disclose and store personal information, and how you can access or correct it.

We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

What we collect

Information you give us:

  • Name, email address, phone number
  • Billing and delivery address
  • Institution or organisation name, where supplied
  • Order history and correspondence with us
  • The research-use confirmations you accept at checkout, recorded with a timestamp and the IP address the order was placed from

Information collected automatically:

  • IP address, browser type and device information
  • Pages visited and time spent on the site
  • Referring website

Payment information. Where you pay by direct bank transfer we receive the payment reference and the account name shown on the transfer. Where card payment is offered, card details are entered directly with the payment provider and are not collected or stored by us.

We do not collect sensitive information as defined by the Privacy Act, and ask that you do not send it to us.

Why we collect it

  • To process, dispatch and deliver your orders
  • To respond to enquiries and provide support
  • To keep records of the research-use confirmations accepted at checkout
  • To meet our record-keeping, tax and legal obligations
  • To detect and prevent fraud
  • To improve the site and our service
  • To send marketing communications, where you have opted in

If we cannot collect the information above, we may be unable to process your order.

Who we share it with

We disclose personal information only as necessary, to:

  • Delivery carriers — name, address and contact number, to deliver your order
  • Payment providers and our bank — to process and reconcile payment
  • Our hosting and email providers — who store data on our behalf
  • Professional advisers — accountants and lawyers, where required
  • Regulators, law enforcement or courts — where required or authorised by law

We do not sell personal information, and we do not disclose it to third parties for their own marketing.

Overseas disclosure

Our website hosting and some service providers store data on servers located outside Australia, including in the United States. We take reasonable steps to ensure overseas recipients handle personal information consistently with the Australian Privacy Principles.

Cookies

The site uses cookies to keep your cart contents between pages, remember that you have accepted the research-use notice, and understand how the site is used.

You can block or delete cookies in your browser settings. Some parts of the site, including checkout, will not work correctly without them.

Marketing

We only send marketing emails to people who have opted in. Every marketing email includes an unsubscribe link, and we act on unsubscribe requests promptly.

Transactional emails about an order you have placed are not marketing and are sent regardless.

How we store and protect it

Personal information is stored on secured servers with access limited to those who need it. The site uses TLS encryption.

No method of transmission or storage is completely secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security.

We retain personal information for as long as needed for the purposes above, and for as long as required by law — generally at least [5–7] years for transaction records. After that it is destroyed or de-identified.

Accessing and correcting your information

You may request access to the personal information we hold about you, or ask us to correct it. Email [EMAIL] and we will respond within 30 days.

We may need to verify your identity before releasing information. If we refuse access or correction we will tell you why in writing.

You may also ask us to delete your information. We will do so unless we are required to keep it for legal or record-keeping reasons.

Data breaches

If a data breach occurs that is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner as required by the Notifiable Data Breaches scheme.

Complaints

If you believe we have mishandled your personal information, contact us at [EMAIL]. We will investigate and respond within 30 days.

If you are not satisfied with our response, you may complain to the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.

Changes to this policy

We may update this policy from time to time. The current version is always published on this page with the date it was last updated.

Contact

[LEGAL ENTITY NAME]
ABN [ABN]
[REGISTERED ADDRESS]
[EMAIL]