Shipping
Last updated: 4 September 2026
Dispatch times
Orders are dispatched from [DISPATCH LOCATION] within [1–2] business days of cleared payment.
Orders paid by direct bank transfer are dispatched once funds appear in our account. Bank transfers typically clear within one business day, though transfers made outside banking hours or on weekends may take longer.
Orders placed on weekends and public holidays are processed the next business day.
Where we ship
We ship Australia-wide.
[INTERNATIONAL SHIPPING]
Shipping rates
| Service | Estimated delivery | Cost |
|---|---|---|
| Standard | [3–7] business days | $[AMOUNT] |
| Express | [1–3] business days | $[AMOUNT] |
| Orders over $200 | Standard | Free |
Rates are calculated at checkout. Delivery estimates are provided by the carrier and are not guaranteed.
Tracking
A tracking number is emailed once your order is dispatched. If you have not received tracking within [3] business days of payment clearing, check your spam folder first, then contact us.
Packaging and handling
Products are supplied as lyophilised powder in sealed vials and are shipped in protective packaging. Lyophilised material is stable at ambient temperature for the duration of normal domestic transit.
On receipt, store in accordance with the storage conditions stated on the product record and certificate of analysis. Storage after delivery is the purchaser’s responsibility.
Parcels are dispatched in plain outer packaging without product branding.
Incorrect addresses
Delivery addresses cannot be changed once an order has been dispatched. Parcels returned to us because of an incorrect or incomplete address may be reshipped at the purchaser’s cost.
Please check your address carefully at checkout.
Lost, delayed or damaged parcels
If tracking shows no movement for [5] business days, contact us and we will open an enquiry with the carrier. Carrier enquiries can take up to [10] business days to resolve.
If a parcel arrives damaged, photograph the outer packaging and contents before unpacking further, and contact us within [7] days of delivery. See our Returns Policy.
We are not responsible for delays caused by the carrier, weather, industrial action or other circumstances outside our control.
Unattended delivery
[AUTHORITY TO LEAVE]
Contact
Shipping enquiries: [EMAIL]. We respond within [24–48] business hours.